Description
Our client based in Keighley is looking to recruit a Customer Service Coordinator on a full time, permanent basis.
Main Duties and Responsibilities:
- Receive, process and verify the accuracy of orders in whichever format from customer and input into appropriate IT system.
- Handle all customer correspondence in an effective, timely and positive manner, promoting the company image at all times.
- Monitor customer requirements in terms of stock holding and forecasts adherence, and to have regular communication with the customer base to ensure that their usage is fully understood.
- Aid in the development and continual improvement of order processing and data input within the IT system.
- Complete required reporting and administrations in required timescales, such as sales tracker, OTIF and ensure price checks are completed on a weekly basis.
- Liaise with planning in terms of service issues/promotional activity and keep them informed when periods of instability occur.
- Manage any customer enquiries whether it is related to delivery, invoices or general queries.
- Check customer call-off a week in advance and highlight any issues to planning.
- Review customer forecasts and send report to planners.
Person Specification/Skills Required:
- Excellent communicator and organisational skills
- Able to demonstrate strong customer focus
- Friendly and personable, able to communicate well with a broad clientele
- Good attention to detail, accuracy critical element of role
- Proactive approach to work
- Ability to work on own initiative and part of a team
- Excellent IT Skills (Word/Excel/Internet)
- Experience in Plastic food packaging industry and BRC Packaging Standards could be an advantage
Job Type: Full-time (40 hours per week half hour unpaid break) Monday to Friday 8.30am to 4.30pm, Permanent
Salary: £24,000 to £26,000 per year
Benefits include:
- 25 days holiday plus 8 bank holidays
- A contributory Pension Scheme once you have been employed for three months of 3%
1 x Life Assurance and ability to opt-in to Health Cash Plan Scheme which covers dental, optical, mental health and well-being after 6 months employment
