Description
Our client based in Skipton is looking to recruit a Customer Service and Sales Assistant on a full time, permanent basis.
Main purpose of the role: A varied role covering Inbound sales plus dealing with customer queries/complaints etc via telephone, face to face, online chat or web pages. Arranging and booking deliveries and returns with customers.
Main duties include:
- Dealing with inbound sales and customer queries
- Processing sales on SAP system
- Working with online selling tools ie. Ebay/amazon/website
- Telephone, face to face and internet communication with customers/suppliers/couriers.
- Processing invoices, filing and general office duties
- Liaising with warehouse re. deliveries and returns.
- Assisting warehouse staff within the warehouse, collecting products/parts, researching products.
The above is a non-exhaustive list of duties and the position would entail any other duties as requested by the Manager. The Company reserves the right to amend the job description in line with the changing demands of the business.
Required Education, Skills and Qualifications
- Must be experienced with/in:
- Microsoft Office
- Customer service
- Time management / prioritising workload
- Able to deal with difficult customers.
- Good telephone manner
- Willing to go the extra mile for colleagues/customers.
- Team Working
- Attention to detail.
Salary: £22,000- £26,500.00 per year
This job has a basic minimum wage however with an uncapped profit share and a bonus scheme there is plenty of opportunity to build a career. Current staff are receiving a bonus of £300+ per month.
Hours – 9am to 5pm Monday to Friday
Plus cover the phones from home one Saturday morning in every 5 or 6 weeks and one evening per week 5-6pm on a flexible rota basis.
