My client based in Skipton are looking to expand their team and are looking to recruit a Professional Services Administrator on a full time permanent basis.

You will be responsible for:

The implementation of company software and other related systems
Delivering the highest levels of customer satisfaction
Complying with data privacy legislation

Main Responsibilities:
Customer Service

Responsible for:
Supporting the Professional Services Manager and the wider Team with all administration tasks.
Processing Orders
Sanity checking information
Setting up of software and other related systems
Updating and maintaining customer databases using Salesforce and internal systems.
Managing the Professional Services email inbox and actioning all correspondence.
Delivery of SCR sessions as and when required.
Emailing and answering/making telephone calls relating to the implementation and usage of systems as well as other Professional Services duties.
Delivering the highest levels of customer satisfaction both internally and externally.
Contributing to all departmental goals.
Leadership

Responsible for:
Behaving in a manner that supports the Company values and being a great role model
Own personal development & tracking own performance
Privacy

Responsible for:

Attending training, listening to guidance & communications and other resources to understand your responsibilities in relation to the processing and protection of Personal Information.
Being aware of how to identify risks and the regulatory requirements relating to Personal Information processed and implementing appropriate measures to mitigate and manage them

Policies:
Responsible for complying with all Company rules, policies & procedures

Other:
The job holder is required to carry out any other reasonable duties as required by the Director of Customer Service & Sales.