About the Role

This is a dual role combining Reception duties with Prescribing Administration support, offering the chance to contribute directly to a vital drug and alcohol treatment service. While primarily based on Reception, you will also support the medicines management team to ensure the smooth delivery of prescribing functions.

You’ll be part of a supportive and experienced team working to help individuals move from dependence to stability, supporting their recovery journey with care and professionalism.

Key Responsibilities

• Provide a professional and welcoming Reception service for clients and visitors

• Support prescribing processes by managing client records and documentation

• Input, maintain and update data accurately using internal systems in line with GDPR

• Print and distribute prescriptions according to clinical instructions

• Liaise with pharmacies, GPs and other healthcare providers regarding prescriptions and queries

• Handle data collection, filing, and admin tasks to support the wider service

• Ensure deadlines are met and procedures are followed in line with clinical governance

What We're Looking For

You don’t need to have experience in prescribing admin – just a willingness to learn, attention to detail, and a calm, supportive approach.

We’re looking for someone who has:

• Confidence in working with challenging individuals and maintaining clear boundaries

• Patience, resilience, and the ability to build positive rapport with service users

• Strong organisational skills and attention to detail

• A flexible, can-do attitude and the ability to work within a busy team environment

• Good IT skills and the ability to manage confidential data responsibly

What’s in It for You?

• Health plan with access to 24/7 online GP for you and your dependents

• Mental health and wellbeing support

• High street and lifestyle discounts through staff benefits scheme

• Cycle to Work scheme

• Pension with employer contributions

• Life assurance

• Learning and development opportunities

• Paid professional subscriptions

• Enhanced holidays, sickness, maternity and paternity options

• Staff recognition programmes and team social events

• Discounted gym memberships