Salary: £22,996 per annum

Hours: 37.5 hours per week, full time (rota in place)

Contract: Permanent / Full Time

The Role

We are seeking a Housing Management Assistant to join a dedicated team at a supported housing service in Lancaster. This role is central to the day-to-day running of the project, which provides short-term accommodation for people experiencing homelessness with complex needs.

Responsibilities include managing repairs, service charges, licences, and assured shorthold tenancies, while ensuring compliance with health and safety obligations. The role is delivered in a trauma-informed, person-centred way, supporting residents to achieve stability and move into independent living.

Benefits

• Inclusive and supportive workplace culture

• Exclusive employee discounts

• Access to company health and wellbeing plans

• Employer pension contributions

• Life assurance

• Financial guidance and support

• Recognition and reward programmes

• Learning and development opportunities

• Gym membership discounts

• Paid professional subscriptions

• Enhanced holiday, sickness, maternity, and paternity options

Essential Requirements

• Strong administrative and organisational skills

• Excellent written and verbal communication

• High attention to detail in housing records, service charges, and H&S compliance

• Problem-solving skills to resolve maintenance or resident issues promptly

• IT proficiency including databases and spreadsheets

• Knowledge of housing legislation, licences, and assured shorthold tenancies

• Team player with the ability to work independently

• Professional approach to supporting vulnerable residents

• Basic awareness of health and safety responsibilities

Desirable

• Experience in supported housing or with vulnerable groups

• Knowledge of housing benefits and welfare systems

• Familiarity with housing management software

• Understanding of safeguarding procedures

• Basic property maintenance knowledge

• Conflict resolution skills

• Awareness of equality, diversity, and inclusion principles

• First aid or health and safety training

• Ability to produce accurate reports and maintain records

Compliance

All applicants will be subject to DBS checks and reference validation.

Apply Now

If you are organised, proactive, and passionate about supporting vulnerable people to achieve independence, please submit your application today to join a committed and dedicated team.