Job title: Customer Service and Sales Administrator
Location: Halifax
Shift: Mon-Fri, 8am-4pm
Pay: £12.21 p/h

About the role
To provide first-class administrative and customer support for domestic and international sales operations. This role supports the Sales Team, manages customer accounts, processes orders, and oversees the export documentation and logistics, ensuring a smooth customer experience from order to delivery.

Key responsibilities:
• Act as the first point of contact for customer enquiries via phone and email
• Process customer orders accurately and efficiently through the sales system (SAGE & various customer portals)
• Maintain customer records, pricing, and product information
• Support the Sales Team with quotations, sales reports, and account management
• Liaise with internal departments (e.g. production, finance, logistics) to ensure timely fulfilment of orders
• Handle customer complaints and returns in a professional and timely manner
• Monitor and follow up on backorders or delays, providing proactive communication to customers

Export Administration:
• Prepare and manage all export documentation including commercial invoices, packing lists, and order processing within SAGE
• Create EMCS documents within the HMRC portal
• Liaise with freight forwarders, couriers, and customs agents to organise shipments
• Track international shipments and resolve any delays or customs issues
• Maintain accurate records of export activities for audit and compliance purposes

General Duties
• Contribute to process improvements and efficiencies within the sales and export function
• Maintain a high level of product and systems knowledge
• Assist with ad hoc administrative tasks and support wider team projects as required

Key Skills and Experience:
• Previous experience in sales administration, customer service, or export role
• Knowledge of export documentation and international shipping procedures
• Strong communication skills – both written and verbal
• Excellent attention to detail and excellent organisational skills
• Proficient in Microsoft Office and preferably SAGE
• Ability to multitask, prioritise and work under pressure

Desirable:
• Experience with customs systems or HMRC portal.
• Experience using SAGE 200
• Experience in manufacturing, FMCG, or distribution environments