Customer Service Advisor

18th May 2023
Keighley, West Yorkshire
Job Type


Our client based in Keighley is looking to recruit a Customer Service Advisor on a full time, permanent basis.

Main purpose of the role: A varied role covering Inbound sales plus dealing with customer queries/complaints etc via telephone, face to face, online chat, or web pages. Arranging and booking deliveries and returns with customers.

Main duties include:

  • Dealing with inbound sales and customer queries
  • Processing sales on SAP system
  • Working with online selling tools ie. eBay/amazon/website
  • Telephone, face to face and internet communication with customers/suppliers/couriers
  • Processing invoices, filing and general office duties
  • Liaising with warehouse re. deliveries and returns.
  • Assisting warehouse staff within the warehouse, collecting products/parts, researching products.


Required Education, Skills, and Qualifications

Must be experienced with/in:

  • Microsoft Office
  • Customer service
  • Time management / prioritising workload
  • Able to deal with difficult customers.
  • Good telephone manner
  • Willing to go the extra mile for colleagues/customers.
  • Team Working
  • Attention to detail.



  • Ongoing training provided.
  • Generous Uncapped profit share structure


This job has a basic minimum wage however with an uncapped profit share and a bonus scheme there is plenty of opportunity to build a career. Current staff are receiving a bonus of £300+ per month.


Salary: £21,000 - £24,500.00 per year


Hours – 9am to 5pm Monday to Friday

Plus cover the phones from home one Saturday morning in every 5 or 6 weeks and one evening per week 5-6pm on a flexible rota basis

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