Job Title: Customer Service Administrator
Location: Keighley, flexible hybrid working options available after probationary period.
Salary: £27,000 - £30,000 (DOE) per annum, with a one-time £1,000 retention bonus upon successful completion of 6-month probation. Competitive salary offers are negotiable based on experience.
Shift: 36.25 hour working week, early finish on Fridays

Overview
My client is seeking a dedicated Customer Service Administrator to join their growing team. This role is instrumental in delivering world-class service to customers while supporting key business operations. With a focus on proactive problem-solving and collaboration, you will ensure smooth communication and efficient order handling. The position offers a rewarding work environment, hybrid working arrangements, and opportunities for growth and development.

Benefits
• Flexible Working: 36.25-hour work week with hybrid options available.
• Annual Leave: 25 days, plus Bank Holidays.
• Pension & Life Assurance: Workplace pension with employee contribution up to 10%; life assurance at 4x annual salary.
• Enhanced Support: Robust maternity and paternity leave policies, company-paid sick leave for up to 6 months.
• Onsite & Wellbeing Perks: Free onsite parking, Help at Hand services (counselling, physiotherapy, GP appointments, and wellbeing support).
• Incentives: Participate in the Employee Incentive Plan (up to 3% annual bonus based on company performance).
• Additional benefits apply after 6 months of service.
Join a company committed to your personal and professional growth, where success is celebrated, and where your contribution genuinely makes a difference.

Key Responsibilities
• Build and maintain positive relationships with customers, serving as the primary point of contact for all inquiries and service needs.
• Ensure timely and accurate order entry to meet on-time delivery targets for both stocked and non-stock items.
• Address customer inquiries via phone, email, and online in a professional and timely manner.
• Resolve billing and order discrepancies with attention to detail and efficiency.
• Track and manage customer inventory levels, flagging any concerns to sales and procurement teams.
• Accurately maintain customer pricing and order information within SAP systems.
• Provide quotes for customers and support sales teams by preparing price documents and staying updated on relevant pricing guidelines.
• Communicate with internal teams (e.g., Commercial, Sales, and Technical) to align efforts and address customer needs.
• Coordinate new item set-ups and support onboarding for new customers, ensuring a seamless experience.
• Process order input and liaise with international clients to deliver exceptional service across global markets.

Who We’re Looking For:
Skills and Experience:
• Minimum of 3 years experience in a customer service role (non-retail) with a strong track record of success.
• Proficiency in SAP (or similar ERP system) and MS Office Suite (Excel, Word, Outlook).
• Ability to manage multiple priorities effectively, maintaining attention to detail.
• Proven communication and collaboration skills for working across teams and departments.
• Experience in business-to-business (B2B) customer support (manufacturing/distribution setting is desirable).

Why Join?
This company strives to be at the forefront of innovative manufacturing while maintaining a commitment to teamwork, diversity, and delivering value to their customers. As a Customer Service Administrator, you will:
• Thrive in a collaborative environment where your ideas and efforts are valued.
• Have access to ongoing training, tools, and resources to support your career growth.
• Enjoy a competitive compensation package that rewards your contributions to our success.
• Be part of a team that makes a tangible difference in industries like aerospace, automotive, wind energy, and more.

Ready to Apply?
If you’re passionate about providing excellent customer support and want to grow your career in a company that values you, submit your application today. We can't wait to hear from you!