We are looking for an experienced and passionate restaurant and bar general manager to oversee operations for a destination hotel in East Lancashire. This role demands exceptional leadership, a dedication to outstanding customer service, and a strong background in hospitality management.

Key Responsibilities:

Operations Management:

• Oversee daily operations to ensure seamless service and quality standards.
• Manage staff rostering, holiday requests, and payroll tasks.
• Ensure accurate financial tracking, including cash-ups, ledger reconciliation, and month-end reporting.
• Maintain operational knowledge of the EPOS system and make necessary updates.

Customer Service:

• Prioritise customer service and guest needs in decision-making.
• Address and resolve complaints, escalating when necessary.
• Ensure the team proactively gathers and addresses allergy information.

Team Leadership and Development:

• Lead, motivate, and manage front-of-house and bar staff.
• Conduct appraisals, manage performance, and handle staff absences.
• Implement and document training programs for all team members.
• Delegate tasks based on business needs and staff capabilities.

Requirements:

• Previous experience in a similar role within the hospitality industry, preferably in a high-end restaurant or hotel environment.
• Proven leadership and management skills, with the ability to inspire and motivate a team to achieve excellence.
• A commitment to delivering exceptional customer service, with strong communication and interpersonal abilities.
• Excellent organisational and problem-solving skills, with the ability to prioritize tasks effectively in a fast-paced environment.
• A passion for food and beverage, with knowledge of culinary and mixology trends.
• Familiarity with industry software and technology, including POS systems and inventory management software.
• Relevant qualifications in hospitality management or a related field are desirable.

Benefits:

• Competitive salary and performance-based bonuses.
• Opportunities for career advancement and professional development.
• Employee discounts on food and beverages.
• Health and wellness benefits.
• A dynamic and supportive work environment.