Contract: Temporary, Full-time, Mon – Fri, 9am-5pm (37hr week)

An excellent opportunity has arisen for a motivated and customer-focused individual to join a busy head office team as a Customer Services Team Member.

In this role, you will provide a national client base with a high standard of customer service, working closely with clients and field staff. You will also be responsible for completing administrative duties accurately and maintaining up-to-date records in line with company procedures.

Key Responsibilities

• Provide a courteous and professional telephone service to customers, ensuring their needs are met efficiently.
• Become fully competent, through in-house training, in the use of company systems to meet customer requirements and share accurate information.
• Represent the company positively at all times in line with customer care standards.
• Identify and resolve customer issues or escalate where appropriate.
• Maintain clear communication with both internal and external stakeholders.
• Ensure all documentation is completed accurately and stored correctly.
• Support the wider team as needed, contributing to a flexible and efficient service delivery.
• Undertake any other duties commensurate with the role.

Experience

• Experience working in a busy office environment - Essential
• Experience balancing administrative duties while handling calls and emails - Essential
• Experience in a high call-volume or customer service environment - Desirable

Skills and Abilities

• Excellent customer service and communication skills (verbal and written)
• Professional and confident telephone manner
• Competent in Microsoft Office packages (Word, Excel, Outlook)
• Ability to remain calm under pressure and manage challenging situations
• Strong attention to detail and record-keeping skills
• Team player with good interpersonal skills and the ability to liaise effectively across departments

Other Requirements

• Commitment to confidentiality and data protection
• Enthusiasm and willingness to learn

This is an excellent opportunity for someone who enjoys delivering outstanding service and working as part of a supportive and professional team.

Apply today!