Location: North West

Salary: Competitive, hourly rate depending on experience

Hours: Bank/zero-hour basis, flexible shifts including evenings, weekends, and holidays

Contract: Bank / On-Call

The Role

We are looking for a Safe Accommodation Worker to join a dedicated team supporting survivors of domestic abuse within safe accommodation services across the North West. This role is central to ensuring the smooth running of a refuge or supported housing environment, providing practical, administrative, and emotional support to residents.

As part of a compassionate frontline team, you will help create a welcoming, inclusive, and safe environment for adults, children, and young people affected by domestic abuse. You will play a key role in maintaining safety, wellbeing, and dignity for all residents while supporting the administrative and operational needs of the service.

Key Responsibilities

• Support the admission process and orient new residents to the service, safety procedures, and available support

• Prepare rooms and maintain a clean, secure, and welcoming environment

• Respond to incidents appropriately, updating logs in line with safeguarding procedures

• Maintain accurate administrative records, including daily updates on occupancy, case management notes, and donation tracking

• Assist with general admin tasks such as referrals, paperwork, and coordination of food parcels or essential supplies

• Carry out basic health and safety checks and support risk assessment processes

• Encourage healthy routines and provide reassurance to residents experiencing anxiety or trauma

• Produce clear handover notes to ensure continuity of care

• Work flexibly to meet the changing needs of the service

Essential Requirements

• Experience of lone working in a care, housing, or support environment

• Ability to work independently and manage time effectively

• Strong verbal and written communication skills

• Non-judgmental, compassionate approach to supporting residents

• Understanding of confidentiality and safeguarding procedures

• Health and safety awareness, including use of PPE and safe working practices

Desirable

• Experience in domestic abuse services, supported housing, social care, or working with vulnerable groups

• Training in trauma-informed care or domestic abuse awareness

• Experience liaising with external agencies such as police, social services, or housing providers

• Familiarity with case management systems and Microsoft Office

• Knowledge of UK safeguarding laws and the Domestic Abuse Act 2021

• Ability to manage the emotional impact of the role and maintain professional boundaries

Compliance

All applicants will be subject to DBS checks, reference validation, and relevant safeguarding procedures.

Apply Now

If you are compassionate, flexible, and committed to supporting survivors of domestic abuse in a safe, person-centred way, submit your application today to join a dedicated and professional team.