Service Supervisor

26th April 2022
Crosshills, West Yorkshire
Job Type
Pay Rate
Cross Hills


Our client based in Crosshills is looking to recruit to Service Supervisor on a full time, permanent basis.

Duties will include:

  • First point of contact for customers phoning the office reporting breakdowns/servicing of gas appliances, improvements to systems and plumbing issues.
  • Organising the workload of the gas engineers accordingly prioritising as necessary of importance and location (currently four engineers)
  • Identifying parts when required, obtaining price, and quoting customers.
  • Ordering parts
  • Once jobs are completed finalising amount and invoicing.
  • Redirecting extensive repair work, replacements, and installations to other departments as necessary.
  • Sending out service reminder letters
  • Meeting and greeting customers in the office and solving their problems
  • Issuing cover plan information
  • Ensuring the department works efficiently and effectively and that engineers are suitable qualified, booking them onto courses as necessary
  • Handling small amounts of stock
  • Dealing with invoice queries for their department.



Key requirements:

  • Must have an excellent telephone manner
  • Organisational skills
  • Be able to work under pressure, using own initiative
  • Must be computer literate.


  • Monday to Friday 09:00 – 17:00
  • 1-hour lunch break
  • 25 days holiday per annum + bank holidays
  • Pension Scheme
  • Based in the Cross Hills Office but may be required to work from other branches
  • Salary £25,000.00
  • On site parking
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