The receptionist is the first point of call for visitors to the school, parents, students and staff. As the ‘face’ of the school the receptionist should be welcoming, personable, helpful and able to represent the school in a professional and friendly manner. In addition, it is essential that the person for this role is organized, able to multi-task, work flexibly and have a ‘can do’ approach to work, as no two days are the same. The receptionist is also required to assist the Office Manager with various administrative tasks.
- To be the first point of contact for visitors to the school, extending a warm welcome to callers – including parents, visitors, contractors and delivery staff.
- To deal effectively with telephone calls, transferring callers to relevant staff and taking and passing on messages as required.
- To follow safeguarding procedures by issuing passes and lanyards to visitors, ensuring that visitors are signed into the school and checking DBS information for visitors.
- Communicating with parents regarding all aspects of school life, receiving and passing on information between parents and teachers in a timely manner with minimum disruption to lessons.
- To ensure that the reception area remains tidy and that literature and forms are updated and replenished as necessary.
- To receive and sign for all packages and deliveries.
- To record and post all outgoing mail, distribute incoming post and frank outgoing post
- Carry out general administrative assistance e.g., writing letters, updating systems, photo copying etc.
- Maintain the general email accounts for reception responding to queries / directing enquiries as required
- Assist in the upkeep of contact records, including student and staff contact information
- Create mailing labels as required
- Help maintain general order in the school e.g., clearing lost property and tidying notice board.
- Assist with management of building and locker keys
- Collate registers and check absences.
- To provide first day calling to parents of absent pupils.
- Maintaining and updating school information, records and databases.
- Assist with arrangements for visits by the immunization team, photographer, etc.
- Produce lists/information/data as required e.g., pupils’ data.
- Undertake routine administrative procedures.
- Any other duties as required by the Principal or other members of the Senior Leadership Team
- To Administer First Aid and complete accident reports.
Be aware of and comply with all School policies and procedures particularly relating to child protection, equal opportunities, health and safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.
Carry out all duties regarding the school’s policies and codes of conduct.
Participate in training and other learning activities as required and to participate in appraisal and professional development.
Set high expectations of conduct, whilst acting as a good role model for others
This is a temporary-permanent role
This list is not exhaustive but rather an indication of the main requirements of the role.