Sales & Customer Service Manager

Published
11th January 2022
Location
Bingley, West Yorkshire
Job Type
Department
Recruitment
Shifts
Days
Pay Rate
£35,000
Location
Bingley

Description

Our client based in Bingley is looking to recruit a Sales & Customer Service Manager on a full time, permanent basis.

Duties :

  • Focus on integration within the business; observe and gain understanding of process, people, product and culture.
  • Provide practical information derived from any issues to each department and offer pragmatic solutions, in consultation with department heads. Driving resolution and communication clearly through are key to the role.
  • Communicate with trade partners to identify areas of opportunity, assist with any problems they may encounter and provide swift resolution with the support of all teams.
  • Understand, assist in the development of new processes, and communicate these across the whole business.
  • Control and manage customer cases assigning Operations personnel to ensure case resolution within defined KPI’s.
  • Collaborate with sales to identify customer service improvements with a view to drive performance within the team.

Skills & Qualifications:

Essential:

  • Excellent Communication Skills
  • Strong Leadership Experience
  • Analytical & Critical Thinker
  • Problem Solver
  • Customer Service Advocate
  • Organised and data driven
  • Proficient in use of Microsoft IT packages, CRM.

Desirable:

  • 5 years+ customer service experience at Managerial level or above
  • Experience of manufacturing/engineering environment
  • ILM Level 4 in Leadership & Management.

Salary - £35,000.

 

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