Sales Administration and Customer Service Assistant

12th May 2023
Keighley, West Yorkshire
Job Type
Pay Rate


Our client based on the outskirts of Keighley is looking to recruit a Sales Administration and Customer Service Assistant on a full time, permanent basis.

Description of the role

  • Process sales orders (sales email, fax and EDI portals) and record in orders book
  • Check sales orders against customer price lists.
  • Process sales visits for National Accounts Manager or colleagues
  • Process salt orders for merchant sales
  • Raise salt purchase orders for merchant sales and check deliveries for invoice purposes.
  • Review Technical Queries and Support emails.
  • Raise purchase orders for service engineer visits.
  • Review daily deliveries via courier manifest and website including raising proof of delivery on request by customers and checking couriers’ invoices.
  • Raise Goods Returns on request by customers or colleagues.
  • Make CRM changes when required by Managers.
  • Weekly check of stock on selected product lines
  • Any other task commensurate with the role.



  • 5 GCSEs grades A-C, 4-9 including Maths and English, or equivalent
  • NVQ Level 3 in Administration or Customer Service.

Skills required:

  • Effective communicator – clear verbal and written skills
  • Use of MS Office and business email
  • Numerical accuracy
  • Ability to product and maintain accurate records and business documentation
  • Minimum 1 years’ experience working in an environment speaking to people over the telephone
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