Re-mortgage Case Assistant

Published
8th September 2022
Location
Leeds, West Yorkshire
Job Type
Department
Recruitment
Shifts
Days
Pay Rate
£18,000
Location
Leeds

Description

Our client based in Leeds is looking to recruit a Re-mortgage Case Assistant on a full time, permanent basis.

Duties will include:

  • Take inbound calls in volume
  • Work closely with case executives supporting them in progressing remortgage files from instruction to file closure
  • Support the case executive by being a point of contact for inbound calls and emails from

customers/clients/third parties

  • Make outbound contact by telephone or email to ensure customers are introduced to the service and all parties to the remortgage are proactively updated throughout the transaction
  • Liaise with relevant parties to chase any outstanding documentation/information to enable progress of the case in line with client service level agreements and internal targets
  • Ensure relevant systems and files are updated on a regular basis
  • Deal with any ad-hoc tasks as required
  • Make case executives aware of potential problems / complaints on files and deal with difficult situations in a confident and highly professional manner
  • Review documents and update the case management system with relevant information
  • Review files to ensure all necessary information is obtained for a completion date to be arranged
  • Work to department, team, and individual targets in line with client service level agreements
  • Flexible working to cover opening hours to ensure our customers are provided with an excellent journey during their remortgage
  • Share knowledge and experience with colleagues as appropriate

 

Key requirements:

  • Team player
  • Excellent written and verbal communication skills
  • Good organisation skills
  • Ability to work in fast paced environment
  • Ability to prioritise and use initiative
  • Excellent customer service skills
  • Great attention to detail
  • Minimum of 5 GCSE’s grades A-C
  • Previous experience working in a re-mortgage department.

 

Salary - £18,000

 

Apply
Drop files here browse files ...

Related Jobs

Retail Sales Assistant   Barnoldswick, Lancashire
30th September 2022
Tax Accountant   Burnley, Lancashire
30th September 2022
Quantity Surveyor   Shipley, West Yorkshire
27th September 2022
Assistant Accountant   Burnley, Lancashire
23rd September 2022
Building Yard Sales Assistant   Skipton, Lancashire
9th September 2022
Are you sure you want to delete this file?
/