Description
Our client based in Keighley is looking to recruit a National Accounts Co-ordinator on a full time, permanent basis.
Maintenance Operations support activities
- General admin support, e.g. dealing with emails, phone calls, customer reports, reconciliations of customer portals
- Enters fitter scheduling plans (on duty and backup assignments) in Konect, coordinating changes/updates of maintenance plans in SAP
- Manages work centre data changes
- Supports specific field supervisor tasks
- Supports in repair and maintenance visit planning and communication to customer
- Takes ownership for customer queries forwarded from first level and follows up with field Supervisor and other services to get a response
- Creates planned service repairs when needed
- Supports technician and supervisor in material related requests (PR creation, check availability and follow up on delivery)
- Updates Customer Portals
- Compiles and sends out reports to Customers
Specialized administration and support tasks:
- Support in 3rd party inspection administration
- Analyzes inspection needs and schedules individual inspections
- Analysis and follow-up: Receive and analyzes inspection reports, contacts customer for actions, hands over repair tender leads to Repair Admin and follows up closing the remarks
- Creates service/work order and requests spare parts
- Takes ownership for customer queries forwarded from first level and follows up with field Supervisor and other services to get a response
Support in customer reporting
- Verifies and inputs customer data in customer portals
- Provides reports for Key Accounts
- Prepares working instructions to be able to input relevant information to customer portals
- Takes ownership for customer queries forwarded from first level and follows up with salesperson and other services to get a response.
Professional requirements
- Advanced office tools literacy including Excel, Word and Outlook
- Contractual and financial understanding
- Capability to have basic technical understanding is an asset
- User knowledge of SAP and/or SFDC is an asset
- Previous working experience in relevant field is beneficiary
Entry-level requirements
- Good spoken and written local languages
- Basic skills with MS Office tools and applications
- Experience in inter-office and customer communications.
