National Accounts Co-ordinator

Published
16th June 2022
Location
Keighley, West Yorkshire
Job Type
Department
Recruitment
Shifts
Days
Pay Rate
£21,000
Location
Keighley

Description

Our client based in Keighley is looking to recruit a National Accounts Co-ordinator on a full time, permanent basis.

Maintenance Operations support activities

  • General admin support, e.g. dealing with emails, phone calls, customer reports, reconciliations of customer portals
  • Enters fitter scheduling plans (on duty and backup assignments) in Konect, coordinating changes/updates of maintenance plans in SAP
  • Manages work centre data changes
  • Supports specific field supervisor tasks
  • Supports in repair and maintenance visit planning and communication to customer
  • Takes ownership for customer queries forwarded from first level and follows up with field Supervisor and other services to get a response
  • Creates planned service repairs when needed
  • Supports technician and supervisor in material related requests (PR creation, check availability and follow up on delivery)
  • Updates Customer Portals
  • Compiles and sends out reports to Customers

 

Specialized administration and support tasks:

  • Support in 3rd party inspection administration
  • Analyzes inspection needs and schedules individual inspections
  • Analysis and follow-up: Receive and analyzes inspection reports, contacts customer for actions, hands over repair tender leads to Repair Admin and follows up closing the remarks
  • Creates service/work order and requests spare parts
  • Takes ownership for customer queries forwarded from first level and follows up with field Supervisor and other services to get a response

 

Support in customer reporting

  • Verifies and inputs customer data in customer portals
  • Provides reports for Key Accounts
  • Prepares working instructions to be able to input relevant information to customer portals
  • Takes ownership for customer queries forwarded from first level and follows up with salesperson and other services to get a response.

 

Professional requirements

  • Advanced office tools literacy including Excel, Word and Outlook
  • Contractual and financial understanding
  • Capability to have basic technical understanding is an asset
  • User knowledge of SAP and/or SFDC is an asset
  • Previous working experience in relevant field is beneficiary

 

Entry-level requirements

  • Good spoken and written local languages
  • Basic skills with MS Office tools and applications
  • Experience in inter-office and customer communications.
Apply
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