Our client based in Silsden is looking to recruit a Member Services Representative on a full time, permanent basis.

Examples of duties include, but are not exclusive to;

• Communication and responding to Members including telephone, administration and online requests.
• Accurately receipt, allocate and process all mail correspondence relating to new savings account enquiries and applications and the administration across Member Services Team.
• Helping Members with new applications for opening savings accounts and supporting managing theirs finances through administration tasks.
• Coordinating new applications once they have been authorised to proceed, including
referencing, credit searches and identification checks.
• Contribute to the team performance to be best–in-class and to exceed the expectation of internal and external customers and members.
• Adhere to Society service levels across the operation.
• Support vulnerable customers in a supportive and appropriate manner.
• Ensure compliance with regulatory requirements, adhering to policy and standards.
• Follow and comply with agreed organisational policies and procedures – Fraud, Money
• Laundering, Data Protection, Information Security, Health & Safety, Complaints and Audit.
• Undertake relevant ongoing training to develop knowledge and skills, to perform savings and mortgage administration tasks with accuracy and to the necessary standards.

Essential:
• Exceptional Communication skills, both verbal and written
• Delivering excellent service to our members through telephone, email and mail
• High level of attention to detail and accuracy to drive a 'right first time, every time' approach
• Exceptional organisational skills
• Proficiency in IT, including good knowledge of Microsoft, including Word and Excel
• Ability to use initiative to find solutions to problems

Desirable:
• Previous experience of working in a telephony based financial institute or a strong capability to deliver great customer service
• Knowledge of either Mortgage or Savings product.

Hours of work - 35 hours per week, Monday – Friday, 7 hours per day, between the hours of 8am
and 6pm (1-hour unpaid lunch)

Salary - £22,000.