IT Technician

The Business

The Company is part of a Group of Companies specialising in all aspects of property purchase & management. They have offices based in Burnley and in Middlesbrough and manage a large portfolio of properties in both regions. Recently, they have just celebrated their 2000+ property mark as a Group!

The Role

The main role involves liaising with our external IT-company and in setting up and troubleshooting hardware and software for staff.

You may be required to visit our North-East office (in Middlesbrough) now and again to ensure the smooth running of IT facilities there, so a car driver is required.

The ideal candidate must be a motivated individual who is professional and competent. They will also have 2 years’ minimum experience in basic IT.

• Organise the setup of New starters (and Leavers) with their laptops/desk phones/ mobile phones.
• Troubleshoot connectivity issues
• Setup basic networking e.g. Ethernet switches around the office, and understand how they work.
• Move people around with their hardware
• Ensure all essential software is set up for staff.
• Confident with Windows environment
• Train staff on how to use basic software (QuickBooks, SharePoint, Outlook 365, MS Teams)
• Manage mailing distribution lists
• Manage stock inventory lists for IT equipment.
• Troubleshoot onsite and remote hardware and basic software issues
• Liaise with external IT company and Directors to complete actions
• Keep our documentation and IT registers up to date
• Project work e.g. working with Management to help roll out new software

Key Skills Required 

• Trustworthiness – dealing with confidential data
• IT skills – competent with software and hardware, basic networking (ethernet (POE/Non-POE) switches)
• Communication skills – be able to talk to a staff and management professionally and communicate verbally and in writing
• Organisational skills – be able to track tasks and deliver results in a timely manner

In return, the candidate will benefit from

• Free pay day lunch once a month
• Free continental breakfast every day.
• Company events
• Regular ‘treat days’ within teams
• Medical Care
• Support, training & professional development
• Regular 1-1 reviews with manager to discuss career progression
• Mileage fully covered (highest rate) if travelling at work
• Additional pay if working on Saturdays.
• Free Parking on site.
• 32 Days Holidayincluding Birthday Holiday
• On Site Canteen
• Working in a long, established and reputable business