Head Of Quality

4th May 2022
Burnley, Lancashire
Job Type
Monday - Thursday 8am-5pm and Friday 8am-1:30pm.
Pay Rate
£40,000 - £55,000 plus car allowance and bonus structure
Pay Range


Rotherwood Recruitment are working in partnership with a reputable and innovative engineering company based in Burnley. Due to expansion they are now looking for a Head of quality.

Overall Purpose of the Role:

  • Strategic and tactical responsibility for implementing Quality strategy Strategic operational goals to exceed customer expectations for product quality.
  • Cost and delivery, optimising production quality levels and supporting operational excellence.
  • Work closely with internal and external key stakeholders, manufacturing and customers regarding technical support of their activities.
  • Responsible for all areas of the Quality function and provide support within Operations.
  • Lead and develop the Quality Management system, striving for best-in-class products and business practices to deliver to the customer’s expectations, managing teams and projects across the business.
  • Provide clear leadership and vision, inspire and motivate staff to achieve excellence and mentor them as they develop new skills.
  • Monitor and report Key Performance Indicators across all areas of the business to ensure that all projects are delivered on cost and on time to the highest quality standards.
  • Ensure Health, Safety and Environmental issues are prioritised and facilitate Lean Business and drive Continuous Improvement across all quality related areas of the business in line with the strategy.


  • Strategy and Development
    Overall responsibility for Quality and compliance activities across the business.
    Department responsibility of operational KPIs supporting Safety, Quality, Cost, Delivery and People (SQCDP).
    Take ownership of Quality & Compliance policies, procedures, guidelines, and any associated documents.
    Create and implement best practice quality vision, strategy, policies, processes and procedures to aid and improve business performance.
    Ensure that quality strategies and processes are in place to meet business objectives and operational needs in terms of price, quality and delivery targets and which enables the company to function and compete effectively in the market and in a sustained manner.
    Evaluate the challenges faced by the business and take action to mitigate risks and develop opportunities.
    Contribute to overall business strategy and annual budget process.


  • General and Task Management
    Lead and manage the quality function from cradle to grave and ensure a proactive culture so that customers receive the product to the highest standard of quality possible.
    Drive any necessary culture change and improvement in business performance to deliver strategic goals.
    Actively lead the reduction of Customer PPMs (Parts Per Million), Warranty, Cost of Quality and in-house scrap and waste.
    Implement new quality processes and systems where appropriate.
    Assist in continuous improvement activities throughout the business ensuring that problems are prevented and that customer requirements are met with any problems resolved effectively and economically.
    Work to prevent non-conformances, customer complaints, concession and rework alongside Manufacturing/ Engineering and Operations to develop corrective and preventative actions within required time-frame.
    Develop the Quality Management System, updating procedures and train team members where required.
    Maintain procedures and processes to all internal standards, ensuring companywide compliance, legal and customer specifications and standards.
    Ensure effective internal and external audits happen as well as assessment and audit of subcontractors to minimise non-value added.
    Ensure that corrective actions are delivered and non-compliance issues are resolved on time.
    Develop improvement and communication protocol within all systems and processes across the business.
    Support project management to cross functional activity required for project execution.
    Report on Quality activities on a regular basis to the Senior Management team, ensuring accurate and timely reporting of the relevant Key Performance Indicators.
    Drive and develop Environmental, Health and Safety processes and procedures within the organisation implementing a behavioral approach to safety and a zero-tolerance culture.
    Ensure that Environmental, Health and Safety, and quality standards and procedures are adhered to.

Qualifications and experience.

  • Appropriate qualification in quality management
  • Considerable and diverse demonstrable experience of leading a quality function with a proven track record in strategic quality leadership delivering effective quality strategies, policies, processes, and systems
  • Ability to add value, reduce costs and make business improvements
  • Proven project management and quality experience
  • Experience of operating and influencing at a strategic level
  • Knowledge and technical understanding of manufacturing techniques

Working hours are Monday - Thursday 8am-5pm and Friday 8am-1:30pm.

Salary is dependent on experience, excellent package including car allowance.

In depth job description and full employment package is available upon request.

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