Customer Support Advisor

17th November 2022
Skipton, North Yorkshire
Job Type
Pay Rate


Main Purpose

Responsible for:


  • Providing customer service that supports the achievement of departmental goals.
  • Delivering the highest levels of customer satisfaction
  • Complying with data privacy legislation


Main Responsibilities

Customer Service

Responsible for:


  • Answering first line support enquiries via telephone, email, and helpdesk & service point channels
  • The configuration of systems
  • Responding to and scheduling demonstration requests
  • Contacting schools for set-up information to be returned or low usage
  • Supporting all products
  • Assisting with general marketing activities
  • Following up on school set-ups and initial training phone calls
  • Personally, delivering outstanding customer service to all clients
  • Contributing fairly to all departmental goals



Responsible for:


  • Behaving in a manner that supports the Company values and being a great role model
  • Own personal development & tracking own performance



Responsible for:


  • Attending training, listening to guidance & communications and other resources to understand your responsibilities in relation to the processing and protection of Personal Information and comply with the CPOMS Privacy Policy
  • Being aware of how to identify risks and the regulatory requirements relating to Personal Information processed and implementing appropriate measures to mitigate and manage them


  • Responsible for complying with all Company rules, policies & procedures



  • The job holder is required to carry out any other reasonable duties as required by the Director of Customer Service & Sales.

Hours of work - 37 hours per week – Monday – Thurs – 9-5.30 and Friday 9-5pm

Salary- £19,000

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