Customer Support Advisor

Published
17th November 2022
Location
Skipton, North Yorkshire
Category
Job Type
Department
Recruitment
Shifts
Days
Pay Rate
£19,000
Location
Skipton

Description

Main Purpose

Responsible for:

 

  • Providing customer service that supports the achievement of departmental goals.
  • Delivering the highest levels of customer satisfaction
  • Complying with data privacy legislation

 

Main Responsibilities

Customer Service

Responsible for:

 

  • Answering first line support enquiries via telephone, email, and helpdesk & service point channels
  • The configuration of systems
  • Responding to and scheduling demonstration requests
  • Contacting schools for set-up information to be returned or low usage
  • Supporting all products
  • Assisting with general marketing activities
  • Following up on school set-ups and initial training phone calls
  • Personally, delivering outstanding customer service to all clients
  • Contributing fairly to all departmental goals

 

Leadership

Responsible for:

 

  • Behaving in a manner that supports the Company values and being a great role model
  • Own personal development & tracking own performance

 

Privacy

Responsible for:

 

  • Attending training, listening to guidance & communications and other resources to understand your responsibilities in relation to the processing and protection of Personal Information and comply with the CPOMS Privacy Policy
  • Being aware of how to identify risks and the regulatory requirements relating to Personal Information processed and implementing appropriate measures to mitigate and manage them

Policies

  • Responsible for complying with all Company rules, policies & procedures

 

Other

  • The job holder is required to carry out any other reasonable duties as required by the Director of Customer Service & Sales.

Hours of work - 37 hours per week – Monday – Thurs – 9-5.30 and Friday 9-5pm

Salary- £19,000

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