Customer Success Associate

Published
17th November 2022
Location
Keighley, West Yorkshire
Job Type
Department
Recruitment
Shifts
Days
Pay Rate
£19,000
Location
Keighley

Description

Main Purpose

Responsible for:

 

  • Providing customer support and training that supports the achievement of departmental goals.
  • Delivering the highest levels of customer satisfaction
  • Complying with data privacy legislation

 

Main Responsibilities

Customer Success

Responsible for:

  • Responding to and scheduling training requests
  • Supporting all products
  • Assisting with general marketing activities if required
  • Personally, delivering outstanding customer service to all clients
  • Contributing fairly to all departmental goals
  • Providing professional and engaging training sessions via online meetings.
  • Proactively contacting ‘low usage’ schools to offer support
  • Proactively engage with schools using surveys
  • Assist with presenting outstanding webinars
  • Conduct consultancy calls when booked in by customers
  • Occasionally delivering face to face training sessions if required

 

Leadership

Responsible for:

  • Behaving in a manner that supports the Company values and being a great role model
  • Own personal development & tracking own performance
  • Being proactive and innovative in helping the team develop

 

Privacy

Responsible for:

 

  • Attending training, listening to guidance & communications and other resources to understand your responsibilities in relation to the processing and protection of Personal Information and comply with the Privacy Policy
  • Being aware of how to identify risks and the regulatory requirements relating to Personal Information processed and implementing appropriate measures to mitigate and manage them

 

Policies

  • Responsible for complying with all Company rules, policies & procedures

 

Other

  • The job holder is required to carry out any other reasonable duties as required by the Director of Customer Service & Sales.

Starting Salary - £19,000

Hours of work - 37 hours per week – Monday – Thurs – 9-5.30 and Friday 9-5pm

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