Customer Service Advisor

9th August 2022
Keighley, West Yorkshire
Job Type
Pay Rate
£10.23 per hour


Our client based in Keighley is looking to recruit to recruit a Customer Service Advisor on a temporary to permanent basis.

Duties will include:

  • Use the order management system to accurately process, track, amend and update customer orders
  • Take responsibility for a becoming an operational expert in the Order Management System
  • Work with couriers and freight forwarders to ensure parcels are despatched / collected on time
  • Manage the required workload, ensuring the prompt and accurate response to customer queries Customers in a warm and professional manner in person, on email or by phone
  • Operate the Order Management System to:


  • Process, edit, update and manage orders
  • Print orders and produce shipping labels for the appropriate service
  • Provide information (status updates, tracking information or reporting)


  • Liaise with transport providers
  • Ensure the accuracy of Customer charges to ensure invoicing is correct
  • Take responsibility for ensuring that issues are resolved (directly or indirectly) and communicated to the Customer promptly and professionally such as:


  • Reporting any order issues, giving Customers as much notice as possible
  • Reporting any stock/delivery/despatch issues as soon as they are discovered
  • Resolving issues that Customers have relating to current orders, forwarding to Warehouse Manager / Assistant Manager if required
  • Escalating issues as appropriate


  • Answering general questions or queries
  • Report any staff welfare issues to Assistant Manager / Manager promptly
  • Immediately report any Health and Safety issues such as :


  • PPE (lack of or unsuitable)
  • Use of personal mobiles
  • Poor or unsafe materials handling
  • Any other unsafe practices


  • Maintaining a clean, tidy, and efficient workspace.


Qualifications and Education Requirements:


  • Experience of working in a Customer Service environment
  • Experience of using warehouse management systems would be beneficial
  • Education to College level (BTEC /NVQ / AS Level / A Levels / Higher)
  • PC literate to a good standard in Microsoft Office
  • Good written and excellent verbal communication skills.
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