Customer Service Administrator

18th January 2022
Keighley, West Yorkshire
Job Type
Pay Rate
£10 per hour


Our client based in Keighley is looking to recruit a Customer Service Administrator on a full time, temporary ongoing basis (could lead to a permanent role for the right candidate. )

Key activities on the role:

  • Manage and maintain all planned maintenance visits for all major National Accounts
  • Manage all open call outs
  • Produce and update daily unit off reports
  • Send daily unit off reports to customer
  • Deal with quote queries
  • Manage and maintain the customers own in-house systems
  • Prepare insurance reports for data entry team to upload for processing
  • Manage and maintain the remedial defect reports
  • Manage and chase all serious defects daily
  • Communicate directly with both Facilities Management and Insurance Companies to arrange joint site visits
  • Manage and maintain the Insurance Service Orders by using SAP (training given)
  • Respond to any ad-hoc queries received both internally and externally
  • Upload and update the customers own in-house system for all statutory inspections and serious defects
  • Any ad-hoc duties as requested by the national Accounts Administration Supervisor
  • Manage account reports on a weekly basis.


Skills, Education and Experience

  • Previous office experience
  • Good organisational skills
  • Good communication skills
  • Good written and spoken English
  • Good Word, Excel and Outlook skills


Benefits: 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Cycle to Work Scheme, bonus.

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