Customer Service Administrator

23rd January 2024
Keighley, West Yorkshire
Job Type
Pay Rate
Salary up to £26,000


Our client based in Keighley is looking to recruit a Customer Service Administrator on a full time, permanent basis.

The core responsibilities of the role will be processing sales orders and producing quotations.  This will involve searching parts manuals stored in PDF format to find part codes and the use of Sage 50c to create the order and advise the customer of pricing.  You will need to work accurately but quickly as this work will frequently be completed whilst the customer waits on the phone.

Essential Skills

  • A high level of accuracy and attention to detail
  • Strong IT skills, particularly in MS Outlook, File Explorer (Win10) & Adobe Acrobat
  • An excellent professional but friendly telephone manner
  • A high standard of written English
  • A passion for delivering a first class service.


Desirable Skills

  • A working knowledge of basic MS Excel functions
  • Previous use of Sage 50c or similar (In house training will be provided)
  • Previous experience in customer service, particularly in developing customer relationships and processing customer orders
  • General office administration eg matching documents & filing

There will be opportunities to assist in other parts of the business such as marketing, purchase orders, credit control & accounting.

Working hours are: Mon – Fri, 8:30am to 5:00pm with a half hour lunch break (40 hours).

Holiday Provision is 20 days plus bank holidays.  Please note that the business closes for the Christmas period and you will be required to take 3 days of this allowance at this time.

You must be able to reliably commute to Keighley, the company is a 15-minute walk from the train station and have free staff parking available.

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