Description
Are you a customer service professional looking for a new challenge and an opportunity to further advance your skills and career in a great working environment?
Do you want to work for a small and established software company that has recently been appointed the Queens Award?
If you are a highly motivated, helpful individual, with a genuine interest in customer service we have the perfect job for you!
Responsibilities
- Answering first line support enquiries via telephone
- Responding to customer support requests via a helpdesk system and email, in a professional, helpful manner
- Personally delivering an outstanding customer service to all clients
- Contributing fairly to all departmental goals
- Processing orders
- System builds
- Further administrative tasks
Experience
No previous experience is required as we have a comprehensive training programme, but a background in dealing with customers/ customer service is desirable, along with knowledge of the education sector.
Personal Attributes
Good communication skills, helpful and friendly approach, organised, self-motivated and works well in a team. A keen eye for detail and ability to prioritise tasks.
Skills
- Must be confident in taking calls and dealing with customer requests
- Must be confident in making calls and speaking to customers
- Ability to multi-task and prioritise tasks
- Professional telephone manner
- Good listening skills.
Starting salary £17,374 increasing to £18k
