Are you passionate about creating safer, more supportive communities? We are seeking an enthusiastic and proactive Community Safety Officer to join a dynamic team within a leading housing organisation in Burnley.

Role Overview:
As a Community Safety Officer, you will play a key role in reducing anti-social behavior (ASB), hate crime, and domestic abuse in local neighborhoods. You’ll collaborate with colleagues and partners to manage reports and ensure positive outcomes for residents and communities.

Key Responsibilities:
- Implement a harm-centered approach within the community safety service.
- Conduct thorough investigations, gather evidence, take statements, and prepare case files for legal proceedings.
- Utilise various tools and interventions to prevent and address ASB, domestic abuse, and hate crime.
- Work with key partners to develop innovative solutions to community safety challenges.
- Complete risk assessments, action plans, and safeguarding referrals.
- Manage your own caseload, ensuring timely and effective resolution of issues.
- Maintain a visible presence in neighborhoods to foster positive relationships with residents.
- Accurately update IT systems and maintain detailed records.

What You’ll Need to Succeed:
- A strong passion for delivering exceptional service and helping customers improve their lives.
- A flexible and innovative approach to community safety.
- Self-motivation and the ability to work well within a team.
- Knowledge of housing legislation and legal processes related to social housing.
- Familiarity with crime and disorder legislation and best practices.
- Experience in early intervention strategies to resolve community safety issues.
- Ability to manage conflicting priorities and meet tight deadlines.
- Excellent communication, negotiation, and organisational skills.
- Proficiency in MS Office (Teams, Outlook, Word, Excel) and meticulous record-keeping.

Qualifications
(Essential)

• Full Driving Licence.

Qualifications
(Desirable)

• Recognised qualification in Community Safety, ASB and Nuisance Management

Experience
(Essential)

• Experience of working in Social Housing.
• ASB case management as well as a good working knowledge of ASB legalisation and the tools used to tackle ASB in a social housing setting.

What You’ll Gain:
- The opportunity to make a tangible difference in people's lives.
- 25 days of holiday plus 8 bank holidays.
- Access to a comprehensive wellbeing program.
- Be part of a values-driven culture.
- Quality learning and development opportunities.
- Join a unique and diverse group of companies with growth ambitions.