Our client is looking for an Administrator with the following skills.
Provide highly effective, efficient and timely administrative support which meets the varied needs and complexities of each curriculum area. Ensure that all aspects of the College’s business are focused on learners and work closely with curriculum and support teams in order to ensure the college delivers an outstanding offer to learners.
Have an understanding of all functions and processes and ensure high levels of customer service are achieved.
General duties include:
- To administer paperwork and data inline with College procedures and processes
- Manage workload
- Keep up to date with systems that effectively support the College
- Ensure adherence to financial processes, as required
- Build collaborative relationships across College
Role specific duties include:
General administration support for Curriculum teams
Effectively co-ordinate and provide administrative support for apprenticeship enrolment paperwork
Respond to queries in a timely and professional manner, including for example, telephone, website Live Chat and team mailbox
Update and maintain electronic College Management Information Systems, ensuring data is collected and recorded timely and in line with data regulations and contractual obligations, including for example:
Processing apprenticeship enquiries
Maths and English assessment bookings
Data entry for staff and employer feedback forms
Extract data from College systems into Excel and present in a user friendly format
Check tutor timetable against EBS course information
Professionally liaise with internal and external customers through varied communication channels to ensure the College maintains operational effectiveness
In association with the Head of Curriculum, plan, co-ordinate and contact learners, for example to book assessment sessions and track attendance
Communicate efficiently with community venues, learners and teaching staff to provide information on course amendments and cancellations
Meet and greet visitors, determining their needs and signposting them correctly
Ideally, candidates will possess a current DBS.