Customer Service & Dispute Resolution Advisor

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Customer Service & Dispute Resolution Advisor

Published: 15/03/2019
Skipton, North Yorkshire
Pay Range
£15,000 - £20,000


Our client based in Skipton is looking to recruit a Customer Service & Dispute Resolution Advisor on a permanent basis.

Role Responsibilities

  • Answer customer account queries via email and telephone.
  • Handle customer account disputes.
  • Resolve customer complaints.
  • Take customer payments via telephone.


If you are:

  • A team player, not just in a small team but also as a part of the wider business.
  • Energetic, friendly and have a positive attitude.
  • Customer focused and get satisfaction from helping people.
  • Always pushing yourself to do better and go the extra mile, for customers and for the business.
  • Willing to learn and try new approaches to providing excellent customer service.
  • Experienced in complaints handling and/or have previously worked in a collections environment.
  • Able to work at a fast pace with a high degree of accuracy.


If you have:

  • 2-3 years experience working in an inbound call centre environment, with a complaints/collections focus.
  • Minimum GCSE English grade C or equivalent.
  • Experience of using Microsoft Outlook, Word and Excel.
  • Full UK Driving Licence. Due to the location of the office, public transport is limited and therefore access to your own car would be ideal.


What we are offering you:


  • This role is full time and permanent, hours are Monday – Friday, 9am – 5pm.
  • 22 days holiday per year, with extra days for long service.
  • Workplace pension with 4% employee contributions, rising to 5% after 2 years with 5% employer contributions from the start.
  • Permanent Health Insurance Cover.
  • Death in Service Insurance Cover.
  • Private Medical Cover (optional).
  • 50% off gym memberships
  • Beautiful rural office location with local town within a 5 minute drive.
  • Training and Development opportunities.


Salary - £15,000 - £15,500 per annum dependent on experience

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