Customer Service & Dispute Resolution Advisor

Show all

Customer Service & Dispute Resolution Advisor

Published: 15/03/2019
Location
Skipton, North Yorkshire
Department
Recruitment
Shifts
Days
Pay Range
£15,000 - £20,000
Location
Skipton

Description

Our client based in Skipton is looking to recruit a Customer Service & Dispute Resolution Advisor on a permanent basis.

Role Responsibilities

  • Answer customer account queries via email and telephone.
  • Handle customer account disputes.
  • Resolve customer complaints.
  • Take customer payments via telephone.

 

If you are:

  • A team player, not just in a small team but also as a part of the wider business.
  • Energetic, friendly and have a positive attitude.
  • Customer focused and get satisfaction from helping people.
  • Always pushing yourself to do better and go the extra mile, for customers and for the business.
  • Willing to learn and try new approaches to providing excellent customer service.
  • Experienced in complaints handling and/or have previously worked in a collections environment.
  • Able to work at a fast pace with a high degree of accuracy.

 

If you have:

  • 2-3 years experience working in an inbound call centre environment, with a complaints/collections focus.
  • Minimum GCSE English grade C or equivalent.
  • Experience of using Microsoft Outlook, Word and Excel.
  • Full UK Driving Licence. Due to the location of the office, public transport is limited and therefore access to your own car would be ideal.

 

What we are offering you:

 

  • This role is full time and permanent, hours are Monday – Friday, 9am – 5pm.
  • 22 days holiday per year, with extra days for long service.
  • Workplace pension with 4% employee contributions, rising to 5% after 2 years with 5% employer contributions from the start.
  • Permanent Health Insurance Cover.
  • Death in Service Insurance Cover.
  • Private Medical Cover (optional).
  • 50% off gym memberships
  • Beautiful rural office location with local town within a 5 minute drive.
  • Training and Development opportunities.

 

Salary - £15,000 - £15,500 per annum dependent on experience

Apply
Drop files here browse files ...
Captcha

Related Jobs

Service Supervisor   Crosshills, West Yorkshire new
20/03/2019
Forklift Truck Driver   Keighley, West Yorkshire new
20/03/2019
20/03/2019
Production Operative - Elslack   Skipton, North Yorkshire new
20/03/2019
Machine Operators   Burnley, Lancashire new
20/03/2019
0
Connecting
Please wait...
Send a message

Sorry! We aren't around right now. Leave a message and we'll get back to you, asap.

* Your name
* Email
* Your message
We're online!

Questions? We're here. Send us a message!

* Your name
Email
* Your message
We're online!
Feedback

Help us help you better! Feel free to leave us any additional feedback.

How do you rate our support?
Are you sure you want to delete this file?
/