The role of Customer Service Advisor will see you taking full ownership of the mortgage lifecycle, speaking to customers and third parties to provide an effective and efficient administrative service.
What will you be doing?
Providing excellent customer service is key as the role will see you proactively speak to customers who are in financial difficulty to find solutions to ensure they receive any outstanding payments.
You will be expected to work to agreed SLA’s and you will be a quality driven individual, making sure you meet the required quality standards for both transactional and telephony processes. Problem solving will come naturally to you as you will deal with complex customer queries, finding solutions that has the best outcome for the customer and client.
Acting with professionalism is with utmost importance as responsibilities of the role also include identifying, handling and recording customer complaints in-line with company policy and regulation.
Your primary role will be to service customers using both telephony and administrative skills utilising your communication skills.
You will be a customer focused individual who possesses excellent communication skills, both written and verbal and you will thrive from working within a busy and target driven environment. Being adaptable and having a flexible approach is key.
Other skills and experience we are looking for includes:
•Previous experience working within a Customer Service role is ideal
•Experience of Credit/Debt Management would be advantageous
•Competent in Microsoft Office, including Word, Excel and Outlook
•Experience working within Financial Services would be of advantage
•Ability to adhere to strict governance, process and policy
•Quality driven with excellent attention to detail
Start date: Late April or May.
Salary: Upto £16,500 pro rata dependant on your skills and experience in line with the requirements of the role.
Working Pattern: A flexible contract working 35 hours per week, including evenings, weekends and bank-holidays. Between the hours of 8am – 8.30pm Mon – Fri and 9am – 4pm Sat, Sun. Reduced part time hours will be considered providing you are fully flexible.
Benefits: They offer an excellent benefits package together with a collaborative and engaging working environment and the office is situated on the edge of the Yorkshire Dales and offers great views over the countryside. Direct rail links from Leeds to Skipton and offer a free shuttle bus direct from the train station to the office regularly picking up every 10 minutes. They offer onsite parking, bike sheds, free coffee machines, cash machine and a fantastic onsite restaurant.