Customer Service Advisor

26th August 2021
Keighley, West Yorkshire
Job Type
Pay Range
£15,000 - £20,000


Our client based in Keighley is looking to recruit a Customer Service Advisor on a full time, temporary to permanent basis.

Main purpose of the role: Inbound sales plus dealing with customer queries/complaints etc via telephone, face to face, online chat or web pages. Arranging and booking deliveries and returns with customers. Liaising with warehouse plus working within the warehouse as required.

Main duties include:

·Dealing with inbound sales and customer queries

·Processing sales on SAP system

·Working with online selling tools ie. Ebay/amazon/website

·Telephone, face to face and internet communication with customers/suppliers/couriers

·Processing invoices, filing and general office duties

·Liaising with warehouse re. deliveries and returns

·Assisting warehouse staff within the warehouse, collecting products/parts, researching products

The above is a non-exhaustive list of duties and the position would entail any other duties as requested by the Manager.

Required Education, Skills and Qualifications

Must be experienced with/in:

·Microsoft Office

·Online selling software eg eBay/AMAZON

·Customer service

·Time management/prioritising workload

·Able to deal with difficult customers

·Good telephone manner

·Willing to go the extra mile for colleagues/customers

·Team Working

·Attention to detail

·Able to be on call outside office hours (on rota)


·Ongoing training provided

·Generous uncapped profit share structure

This job has a basic minimum wage however with an uncapped profit share and a bonus scheme there is plenty of opportunity to build a career here.

·Job Types: Full-time, Permanent

·Salary: £16,742.40-£24,500.00 per year

·Hours – 9am to 5pm Monday to Friday

·Plus working from home, on call, until 6pm and weekends on a rota basis

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